Outlook Desktop App (Windows): Adding Shared Mailboxes

Introduction

Shared mailboxes can facilitate collaboration and efficient communication, especially for teams or departments that have multiple users needing to access and manage emails. If you are included in a shared mailbox, this guide provides the steps to add that inbox to Outlook for Windows, for easy access.

Outlook Desktop App (Windows)

Adding an Shared Mailbox - Classic Outlook

Go to File > Account Settings > Account Settings.
· Select your primary account, then click New....
Enter the mailbox address and click Connect.
Click Sign in with another account..
Enter your username@quinnipiac.edu address when prompted and click Next.
Enter your password and click Sign in. You may also be prompted to complete the second factor authentication process here.
You should see the Account successfully added dialog. Click Done.
Click Close on the Account Settings dialog.
The shared mailbox will appear in your left folder pane under your folders and will remain there for future sessions. You may need to restart Outlook for the change to take effect.

Adding a Shared Mailbox - New Outlook

Right-click your email address in the left side pane and select Add shared folder or mailbox.
Begin typing the name or email address of the shared mailbox and select it from the list once it appears.
Click Continue. The shared mailbox will appear in your left folder pane under your folders and will remain there for future sessions.
You will be promoted to Restart Outlook. Click the button to confirm. To continue working and have the folder added the next time you restart Outlook, click Not now.